One of the hottest topics out there right now is the subject of generational differences in the workplace.

And there are a lot of myths -- and myth-conceptions -- floating around. 

In this second in a series of posts co-written with generational expert Brad Szollose, this piece is directed towards Boomers and Gen Xers to help view the increasingly challenging Millennial situation with fresh eyes. 

Click here to read the full piece.

One of the hottest topics out there right now is the subject of generational differences in the workplace.

So how do we bridge this generational divide?

In this first in a series of posts co-written with generational expert Brad Szollose, this piece is directed towards Millennials to give them a few things to think about when dealing with Baby Boomers.

Click here to read the full piece.

Many corporate team building off-sites start out with good intentions, but end up being less than a Grand Slam event.

When you only have one chance to make it a success, how can you increase your odds of getting "a hole in one" -- on every hole?

I was recently asked in an interview, along with a number of other industry experts, "How do YOU create a team building event that is both fun AND effective?"

And this was my response:

"There is so much to say on the subject, as my company BigBlueGumball specializes in facilitating teambuilding workshops and off-sites for all types of organizations (boards, senior leadership teams, departments, project teams, etc.). And I teach a graduate course at NYU entitled, “Leadership & Team Building” as well.

Our company’s motto and approach is summed up and exemplified in the three words “Educate, Engage, and Excite” by making every team building experience high-energy, fast-paced, interactive, impactful, memorable, and fun – with the ultimate objective of setting a team up for success.

My philosophy is that “Team BONDING needs to come before Team BUILDING.”^TM In brief, this means that before focusing on the work, we need to focus on the people.

Or, in other words, “We need to connect TO each other, if we want to work better WITH each other.

That includes doing engaging, interactive, fun – but not cheesy or clichéd! – team-based activities that help colleagues connect through getting to know one another just a little bit better.

We have a variety of different innovative exercises we draw upon to achieve this objective, and we customize every activity to each specific group based on a range of variables. We try to be innovative and do the unexpected, so no old-fashioned “catch-your-teammate-while-blindfolded” exercises for us. And if you’re looking forward to walking on hot coals, then you’ve come to the wrong place.

We use a variety of creative, professional methods and techniques – time-tested, research-based, and grounded in science – to help teams collectively come up with their own Guiding Principles, Team Charter, and/or Road Map that will immediately get them working together, defining roles and responsibilities, and starting to build trust and mutual accountability, while practicing the principle that (as Dale Carnegie put it), “People support a world they help create.”

In addition, when appropriate, we have a variety of simple assessments and exercises that help participants identify their own and one another’s preferred behavioral styles and personal preferences, for example, our Passion/Skill Matrix model, which supports the powerful notion (by management guru F.W. Taylor) that “People do best…what they like best to do.”

Other classic concepts and exercises we often incorporate into our team building workshops include Tuckman’s “Four Stages of Team Development” (forming, storming, norming, performing); Katzenbach’s “Six Team Basics”; Lencioni’s “Five Dysfunctions of a Team,” and more.

But, while based in the best of Harvard Business School-style models and methods, there is no “lecturing” in our teambuilding events: everything we do is experiential as we strongly believe, as the research shows, that people learn best by “doing.” And this has been proven to maximize the impact and effectiveness of the teambuilding experience so that when the event is over, and the teams eventually go back to work, they find that they will, going forward, work better together.

To sum up, the bottom line is that when a teambuilding event is done successfully, the outcome is – not just that they had a good time – but that they discover the truth in the classic maxim:

“As a T-E-A-M…Together Everyone Achieves More.”

“All the world’s a stage, And all the men and women merely players; They have their exits and their entrances, And one man in his time plays many parts, His acts being seven ages…” ~ Shakespeare

When anyone – including my coaching clients and grad students – asks me for career advice, my answer is always the same:

“It depends!”

And what does it depend on? A lot of different, individual factors. But among the most important is, where are they in terms of Shakespeare’s “seven ages”…and at what stage are they in their career?

While there is, of course, no “one-size-fits-all” answer to the question, “What career advice do you have?” based on my own, subjective and personal experience, here’s my best career coaching advice for every age and every stage:

Teens: The Age of Exploration

When you are in your teens, you don’t know what you don’t know. Try to gain exposure to as many different experiences as possible so as to learn more about the realities of the workplace and to get an idea of what you may be good at and what you’re not, as well as what you may like to do and what you don’t. Don’t be afraid to try or to fail. That’s what these years are for. Find internships, take temp jobs, entry-level jobs, do volunteer work, and ask questions. Lots of questions. Don’t feel that any question is dumb, or that any job is beneath you. At this stage of your life, everything is a learning experience. Just go into it with a positive attitude, and you’ll be amazed at how much you can learn and how much, and how fast, you will grow.

20s: The Age of Experimentation

Now that you have a better sense of what’s out there, take a more targeted approach toward finding your niche. You are still exploring and experimenting, but the stakes are a little higher now than when you were still in school. You want to do well, gain experience, build your network, and show that you are capable of producing real results. Take chances, but be smart about it. And don’t burn any bridges or do anything rash that could potentially come back to haunt you one day (including what you put out there on social media). You are now establishing your reputation, building your resume, planting the seeds for your career, and – as Steve Jobs put it – asking yourself how you are going to “put a ding in the universe.”

30s: The Age of Self-Actualization

At this point in your life, there is, hopefully, some connection between who you are and what you do, as well as having developed a strong sense of your “personal brand.” One way to explore what your personal brand is is to think about your answer to the question: “What do you want to be known as ‘the Guru of’ or ‘the Go-to person’ for?” And then figure out what you need to do to make that vision a reality. Ideally, you want to be working at what you are good at (and/or aspire to be great at) and what you like or love to do. You want to be setting yourself up for success and becoming a subject matter expert in your field, while still creating opportunities to take risks and to grow. You may have greater “adult responsibilities” now, so it may also be time to start thinking about and preparing for the future — financially and otherwise. The key is to be proactive in figuring out what you need to do to maximize your performance, your productivity, and your potential, both in your career and in your personal life.

40s: The Age of Expertise

Ideally, you’d like to now be settled into a career in which you’ve established a proven track record of success based on producing tangible results, as well as having developed a positive professional reputation and a network of contacts. (And not just online “connections,” but true, real-world relationships.) Building on the results you’ve produced, and with an eye toward the future, very often at this stage your thoughts turn to further developing your leadership potential while continuing to hone your personal brand — both internally within your firm and externally within your industry.

But what do you do if you’ve had a setback and/or your career train has gone off the track? My feeling (from personal experience) is that it’s never too late to reinvent oneself. As the saying goes about best-laid plans, they often go awry. And, as in a board game in which you get knocked back to the starting square, you may need to go back to the Ages of Exploration and/or Experimentation again and start anew. And, if so, keep in mind that there’s absolutely nothing wrong with that (!), as it happens to most of us at one point or another. The good news, however, is that this time around you get to leverage the wisdom of your experience as you set out in search of new horizons and new possibilities.

50s: The Age of Mastery

Here’s where and when you want to leverage your many years of experience to establish your reputation as a credible subject-matter expert in your field. You’ve earned it. But it’s equally important to keep learning! Remember that “In an ever-changing world, if you’re standing still you’re falling behind.” Everything today – technology, the marketplace, expectations – changes quicker and more frequently than ever. The shelf-life of knowledge in this day and age is shorter than the expiration date on a container of milk. So it’s a never-ending, 24-hour-a-day race just to keep up. But you must, as there is no other choice if you wish to stay relevant and be seen as valuable. Your strength, at this stage, lies in combining your years of experience with your ability and willingness to proactively stay ahead of the curve. At this stage, you may also be thinking about what you want your “leadership legacy” to be…and, therefore, think seriously about what you need to do between now and the future to make that vision a reality.

60s +: The Age of Wisdom

You’ve seen it all. Or have you? With things these days changing faster than ever, we see something else we've never seen before. You want to make yourself marketable by branding yourself as a sage, and yet have the humility to look to those younger than you as your teachers. You want to be a mentor, and yet be open and willing to be mentored. With that combination of attributes, you will have much to contribute and be much in demand. You want to experience the satisfaction of continuing your own personal and professional journey of growth and development while, at the same time, taking the time to -- and taking pride in -- passing the wisdom of your experience along to the next generation, keeping in mind the maxim that “Wisdom is where Knowledge and Experience meet.”

A Few Final Words

Please bear in mind that this is all just one person’s totally subjective, general advice, and you are entirely free to agree or disagree. And there are no “shoulds.” Career paths take us where career paths take us. Just as in Robert Frost’s “The Road Not Taken,” our career journeys are ultimately made up of the combination of the choices we made…and the choices we didn’t. The reality of today’s workplace is that careers are rarely a straight “path” but more of a roller coaster ride of ups and downs, starts and stops, twists and turns, and victories and setbacks.

So, with that in mind, to me the keys to a successful career journey include a life-long love of learning, proactivity, resilience, a positive attitude of gratitude, and a growth mindset that keep you continuously looking – and moving – ever forward…at every age, and through every stage.

A number of supposed experts have recently written blog posts bashing the Feedback Sandwich technique.

Why? Because they have absolutely no idea what they're talking about.

(How's that for NOT using the feedback sandwich! :))

In this post I talk about why the Feedback Sandwich is -- by far -- the most palatable way to give someone the feedback you think they need to hear...

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“The Feedback Sandwich sucks!”

Or…

“In regard to the Feedback Sandwich approach, it definitely has its merits. It’s important to mention, however, that this method is not appropriate for all situations and, when misused, can often be ineffective and undermine your intentions. But it’s true that, in many cases, there’s value in pointing out what someone’s done right, before pointing out what they’ve done wrong – and then ending on a positive note.”

If you were me, which comment would you prefer to receive from someone who disagreed with this blog post? Which do you think would be more powerful, impactful, and effective? Which would give you, as the deliverer of the feedback, more credibility?

The first example is what many people, including a lot of bosses (and blog commenters!) do: They just slam you or flame you with their opinion of why you’re wrong.

The Secret Recipe: How to Use the Feedback Sandwich

The second is an example of the Feedback Sandwich approach. In brief, it’s referred to, metaphorically, as a four-part “sandwich” because the feedback (the “meat” of the message) is delivered to the recipient using cushioning (the “buns”) to soften the blow:

[1] The top bun represents starting on a positive note, for example: “Nice job on your presentation, I really thought your content and delivery were great.”

[2] The lettuce represents your transition, for example, a pause, or something like: “One area of improvement might be…”

[3] The meat represents the main substance of your feedback message: “While I really liked your content, I thought that your PowerPoint slides could use some improvement…”

[4] And the bottom bun represents your close, which might be something like: “Again, overall, I thought you did a really great job and once you improve your slides I think your next presentation is going to be terrific!”

The above message can be delivered in a 30-second comment, or over the course of a 30-minute conversation.

Why the Critics are Wrong

Like any tool, the Feedback Sandwich is not intended for all occasions. That’s obvious. But when used with the right person, at the right time, in the right situation, and in the right way, it is by far the most productive and effective way to give someone feedback. Even something as simple as responding to a waiter who asks how everything was: “The food was delicious, as always. We did want to mention, though, that we thought the music was a little too loud, which made it hard to talk. But thank you for your great service tonight” – is an example of using the Feedback Sandwich approach to deliver your message in a productive way.

That’s why it’s so shocking to me when certain supposed experts continue to bash the entire model outright. I’ve even heard it referred to as a “Compliment Sandwich, a “B.S. Sandwich,” and a “Crap Sandwich.” The people who denigrate this model simply do not get it.

It’s not: “Hey I really like your new haircut! By the way, you’re the worst employee I’ve ever had. But, again, you look really nice today.” The “buns” need to be genuine, sincere, productive, and relevant to the issue you are providing feedback on. It’s not about flattery or sugar-coating; it’s about delivering your feedback message in a way that is most productive, most effective, and most “digestible” for the recipient.

Additionally, the thickness of the buns needs to be proportional to the person and the situation. Sometimes a “Great job!” is all that is needed to start and finish with. Other times (in many, if not most, cases), more specific and detailed remarks are warranted.

When the Sandwich Doesn’t Work

So when is the Feedback Sandwich NOT the best approach? If someone really screwed up, you are not going to use the Feedback Sandwich:

“Billy, you’re a good boy. But I’ve asked you numerous times not to play with matches, and now you’ve burnt our entire house down. So thank you for not doing that again in the future.”

“Peter, you’re a good guy and one of my favorite employees. But I’ve noticed that lately you’ve been falsifying pretty much all the data in your TPS reports. So I’m gonna need you to stop doing that, ok?”

When it comes to integrity or policy violations, safety issues, or recurring problems, of course you are not going to “sandwich” your feedback; you are going to be blunt and direct: “Peter, we have a serious problem”; or “Billy, we need to talk.” In those situations, you would omit the buns and get right to the meat. Cushioning your message here would be completely unnecessary, inappropriate, and ineffective. Just because it’s not a one-size-fits-all solution, the Sandwich’s critics are wrong to suggest that we should reject this model outright. 

Dos and Don’ts

Here’s a simple and common work situation in which it’s clear that the Feedback Sandwich would be a good approach for a manager to take:

Let’s say you asked one of your people – a relatively new employee – to write a proposal and then show it to you before sending it out to a client. Upon reading it, you see that the person worked hard on it, did their research, and got all the facts right. The problem is that in their haste to get it to you, they didn’t take the time to proofread it, and so it contains a few small grammatical errors and minor typos. So how do you deliver this feedback message?

You can just say, “I read your proposal and it’s filled with errors. You need to fix it.” Or you can be sarcastic and say something like, “Have you ever heard of spellcheck?”

Or you can use the Feedback Sandwich. “Thanks for getting this to me so fast – I really appreciate it. However there are a few typos and grammatical errors, so I need you to proofread it, correct the mistakes, and get it back to me within the hour so we can get it out before the end of the day. When we’re sending something out to a client, speed counts – but it’s equally important to make sure it’s perfect before it goes out the door. But as this was your first time, overall, you did a nice job.”

Simple and straight-forward, gets your point across regarding the necessary corrective actions, keeps the minor mistakes in perspective, and – often overlooked, but equally important – restores the employee’s confidence and morale in spite of the (easily-fixable) errors. As the manager, it’s important to ask yourself: Is the purpose of the feedback to slam the person for what they got wrong or to acknowledge what was done well, fix the problem, and help them to improve for the future?

“It Sucked”: A Case Study

Earlier in my career, when I worked for one of the major TV networks, my boss’s boss asked me on a Friday to write up “coverage” (a review and recommendation report) on a new pilot script and get it back to him on Monday. (*He was asking me because my boss was out on vacation). Excited to be given this first-time opportunity and wanting to make a good impression, I spent all weekend on it and had it on his desk first thing Monday morning.

When Tuesday afternoon rolled around and I hadn’t heard anything back (as we know, silence is often the worst kind of feedback), I knocked on his door and said: “Hi Jonathan, I was just wondering if you had a chance to read my coverage.”

In response, he rummaged through a pile of papers, finally found it, glanced at it, and then frisbeed it across his desk at me, hitting me in the shins, and said, “It sucked.”

As he went back to doing what he was doing before I walked in, and with the report I was previously so proud of now resting on my shoes, I meekly bent down, picked it up, and slithered back to my desk, crushed and demoralized, with my tail between my legs. I thought I had done such a good job, but I left work that day wondering if I should start exploring new career possibilities.

The next day, though, I still felt like I needed to get some feedback on what I had done so wrong. And I figured I had nothing to lose. So when 6:00pm rolled around, when most others had gone home, I somehow got up the courage to go into his office and knock on his open door again:

“Jonathan, do you have a minute? I was just wondering what was wrong with the coverage I wrote – I thought I had done a pretty good job.”

His response: “You did a great job! Your writing is terrific – it’s always terrific – and you had some really great insights. I just really hated the script. But, the report, itself, was fine.”

Maybe he could have said that the first time? In retrospect, what he gave me the first time was the meat; the second time, the same meat…but presented in a sandwich. So, although the outcome was the same (he rejected the script I was recommending), the validation of my work made me feel a million times better, and left me eager for the next opportunity to show what I could do. That’s the power of the Feedback Sandwich in action.

So while there are a lot of different feedback techniques out there, all with their respective pros and cons, the Feedback Sandwich is just one way – a powerful and effective way – to get your message across.

Think about it. If you are on the receiving end, would you rather someone take a hot, sizzling, greasy burger off the grill and place it in your bare hands…or would you rather that they neatly present it to you between two nice, fluffy buns?

We’d love to hear your thoughts in the comments section below. But if you do, we hope you’ll be kind enough to deliver it in a nice little sandwich…